Privacy Policy

Introduction

lumenvoraxia.top d.o.o. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumenvoraxia.top or engage with our coaching programme curriculum structure services.

Data Controller Information

The data controller for your personal information is:
lumenvoraxia.top d.o.o.
Cankarjeva cesta 37
3056 Celje, Slovenia
Registration Number: 7694581329
VAT Number: SI76826731
Email: [email protected]
Phone: +386 36754868

Data We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

• Personal Information: Name, email address, phone number, and company information when you contact us or request our services
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Information: IP address, browser type, operating system, and device information
• Usage Data: Information about how you use our website, including pages visited and time spent on the site
• Cookie Data: Information collected through cookies and similar tracking technologies as detailed in our Cookie Policy

How We Use Your Information

We use the information we collect for various purposes, including how we use your data to provide and improve our services:

• To respond to your enquiries and provide customer support
• To deliver our coaching programme curriculum structure services
• To communicate with you about our services and updates
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our rights
• To send you marketing communications (with your consent)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Contract: To perform our contractual obligations when providing services to you
• Legitimate Interest: For business operations, website improvement, and communication purposes
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website and conducting business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain data for the following periods: contact enquiries for 3 years, service delivery data for 7 years, and marketing data until you withdraw consent. Data retention periods may vary based on legal requirements and business needs.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Access: Request access to your personal data and information about how it is processed
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws. In Slovenia, the supervisory authority is the Information Commissioner (Informacijski pooblaščenec).